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عمومی::
اقدامات منابع انسانی
(2014), there has been a remarkable alignment between HR practice and research since the latter began to solve organizational problems.
Indeed, some findings from extant HRM literature have come under scrutiny, such as the industrial era axiom that more HR practices al- ways produce higher performance (Minbaeva, 2008).
In the former case, HRM activities may signficantly contribute to firm perfomance and competitive advantage, especially in the service industry where HR practices, and especially high involvement systems such as result-oriented appraisal and profit-sharing, can engender higher financial performance (e.g.
In a more indirect way, HR practices may positively influence customer perceptions of service quality by improving employees' total work experience and, by extension, their performance (e.g.
Since a comprehensive review is beyond the scope of this chapter, the chapter will simply deal with some of this trend's effects on managerial HR practice.
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